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Cancellation & Refund Policy


 

CANCELLATION BY VIGOURFUEL.COM

 

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you (by email/ phone) and inform in case your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. In case your number is part of DNC (Do Not Call) list generated by TRAI (Telecom Regulatory Authority of India) then we will not able to contact you but would be sending email notification for same.

 

Alternately customers can contact us at +91-9996014784 anytime, anyday throughout the year.

 

In case of pre-paid order due to non -confirmation of payment from your bank within 72 Hours, your order would be automatically cancelled. If payment is received at later stage then a new order will be placed by vigourfuel.com team on your behalf subject to product availability.

 

 

CANCELLATION BY CUSTOMER

 

In case of requests for order cancellations, vigourfuel.com reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed. For cancellation of orders that have been dispatched please refer to our Returns section below. Vigourfuel has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Vigourfuel and accept Vigourfuel’s decision regarding the cancellation. Vigourfuel also reserves the right to cancel your order in case of:

 

  • Problems identified by our credit and fraud avoidance department.
  • Inaccuracies or errors in Product or pricing information.
  • Limitations on quantities available for purchase.

 


We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be returned back in your Credit Card Account.

 

 

FRADULENT/DECLINED TRANSACTIONS

 

vigourfuel.com reserves the right to recover the cost of Products, collection charges and lawyers fees from persons using the Site fraudulently. vigourfuel.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions.

 

If you'd like to discuss canceling an order, email us at care@vigourfuel.com or talk to our customer support.